When
network coverage and quality matter to you and your customers.
The Net Promoter Score (NPS) for Elisa’s Carrier Business reached an outstanding level in the autumn 2025 customer satisfaction survey:
The NPS among all respondents was 53. This means that a large share of our customers are happy to recommend our services. Our NPS has improved compared to previous surveys and is clearly above the industry average.
Thank you to all our customers who took the time to respond to the survey. The respondents represented a broad range of Elisa Carrier Business customers.
The feedback we received is valuable to us in helping to guide the development of our services to make them even smoother and more customer focused.
The goal of the survey was to understand our customers’ experiences and their hopes and wishes regarding the development of our services.
We will compare the results to previous surveys to examine long-term development.
Key findings
Among other things, the survey assessed overall service quality and delivery accuracy, as well as our understanding of the customer’s business, our adherence to sustainability principles, and how innovative we are. The results were positive across the board:
• Overall quality: 56% gave a score of 9 or 10 (on a scale of 1–10).
• Delivery accuracy: 52% gave a score of 9 or 10.
• Understanding of customer’s business and goals: 51% gave a score of 9 or 10.
Customer feedback
Customers highlighted the following strengths:
• Elisa understands customers’ needs and business.
• Services are high quality, and deliveries are punctual.
• Collaboration is smooth, and customer service works well.
• Contacts are easily reachable, and service is personal.
• Elisa is seen as a reliable and easy partner to work with.
We continuously develop our services based on customer wishes – thank you for your valuable feedback!
Elisa
Carrier Business offers operator services, ranging from versatile
telecommunication solutions to innovative data centre services. Elisa’s network
is comprehensive and reliable. Predictive fault repair automatically resolves 98%
of faults before they become visible to customers. Elisa has received awards
for its long-term commitment to quality.
Elisa Wholesale Internet offers everything you need to set up a modern, high-quality SD-WAN network.
Request a survey of the installation locations for fixed network operator products you are ordering from Elisa. For equipment room products, the equipment room can be surveyed.
Elisa’s Mobile Ethernet 2.0 and Wireless Internet services utilising Elisa’s comprehensive 5G mobile network are now available in speeds of up to 1 Gbit/s.
You can see availability at your preferred address in ECSO.
Elisa is easy and simple to work with. We focus on what matters to you and your customers. Our innovative and creative working culture and continuous improvement approach gives our customers' businesses a distinct advantage. As a technology pioneer and carbon-neutral company, we can also help our customers to reduce their carbon footprint.
